Frequently Asked Questions


Where are you located?

Port City Pups is conveniently located in downtown Mobile at the corner of St. Anthony and North Dearborn Street, directly across from Carzignment.

We’re two blocks away from Dunbar Magnet School and only a 4 minute drive from the Mobile Convention Center on South Water Street.

For detailed driving directions, click here ».


Do you offer free parking?

Yes, we have free onsite parking.


Are there eligibility requirements I need to address prior to my pet’s arrival?

Yes. To expedite the check-in process and help ensure the safety and comfort of our guests staff, requirements include:

  • Pre registration with Gingr, our online customer portal
  • Up-to-date vaccinations
  • Spaying or neutering

Specific requirements depend on type of service requested, age of your pet, and other factors. Click here for details ».

Day Care Services

What do I need to bring for day care?

On your first visit, we’ll need you to:

  • Fill out new client paperwork
  • Provide vaccination records

After that, your pups are good to go for future day care trips. No reservations required!

When can I drop off and pick up for day care?

You can drop-off and pick-up anytime during our regular weekend business hours.

We do not offer weekend daycare at this time. To review our hours of operation, click here ».

What happens if I’m late for pick up?

If you are unable to pick up your dog before we close, we are happy to have them stay the night with us.

You can pick them up when we open the next day or let them stay for another day of play.

To review our hours of operation, click here ».

Boarding Services

When can I drop off or pick up my dog for boarding?

Guests are welcome to check-in or out at any time during our lobby hours.

However, please be aware that our lobby is closed on all major holidays.

To review our hours of operation, click here ».

What do I need to bring for boarding?

We’ve got your pup covered!

But we want your pet as comfortable as possible. So, feel free to bring their favorite bed, blanket, toys, etc.

We have food on site for your pet as well. However, if you would prefer to keep them on their regular diet, we are happy to feed them whatever you bring from home.

Prices And Packages

Do you offer any discounts?

Yes we do!

To show our appreciation for our Military personnel and First responders, we offer a discount on all of our services.

For details, visit our Doggie Day Care Pricing page ».

Pup Humor

What dog keeps the best time?

A watchdog!

Why is a tree like a big dog?

They both have a lot of bark!

What do you get when you cross a dog with a phone?

A golden receiver!

What’s a dog’s favorite dessert?


More Help

Didn’t find what you’re looking for?

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